Sewio » Delivery Terms
Delivery Terms2019-08-22T13:40:14+00:00

Delivery Terms

Please read these Delivery Terms carefully before using making any purchase through operated by Sewio Networks s.r.o. These terms set forth the legally binding terms and conditions for your purchase at

Art 1 – Definitions

All definitions and other capitalized terms used in these GDT shall have the meaning as ascribed to them in this Article 1.

  • Company: Sewio Networks s.r.o., identification number 02506238, seated at Purkyňova 649/127, 612 00 Brno, Czech Republic.
  • Product: any hardware Product produced and/or supplied by the Company.
  • Customer: is an entity / a person entering a purchase agreement for the purchase of the Products with the Company via the e-shop of the Company.
  • Customization: is a desired modification to the standard type of the Product.
  • Defect: is a malfunction of Product that cannot be resolved by a maintenance or support and shall be resolved under Warranty.
  • Defective Part: is in relation to a certain Product a defective part or group of parts containing a defective item which forms a smallest replaceable unit in accordance with catalogue or instructions or current warranty guidelines of the Company.
  • E-shop:
  • Order: an order for the Products under these GDT.
  • Support Terms: terms for the support of the Products and the software of the Company; provided to the Customer with the Quote.

Art 2 – Orders and Delivery

  • Customer shall place his Order for the Products by completing his Order at the e-shop of the Company. By placing the Order the Customer claims that he is not lodging the Order in the position of a consumer. A binding purchase agreement for the delivery of the ordered Products is deemed to be concluded between the Company and the Customer once the Order is delivered to the electronic address of the Company.
  • If the Customer’s requests for delivery cannot be satisfied, the Company shall within undue delay inform the Customer about the cancellation of the Order. In case the purchase price of the Order has been already paid, the Company shall return the full purchase price to the Customer.
  • The Customer is obliged to pay the Order using the methods offered to him in the relevant section of the E-shop. If the payment is done using the Paypal method, any personal PayPal, credit card or bank account information are handled by PayPal. All the personal contact information transmitted to us will not be shared, sold or solicited.
  • The Order shall be shipped once the Company’s account is credited with the due amount of the Order.
  • The Company shall bear no liability for the selection and suitability of the Products chosen by the Customer for the purposes intended by the Customer.
  • The Company reserves the right to discontinue the supply of any Products at any time or to replace these Products with a new type of such Products. In case of already ordered Products, the Company reserves the right to deliver a more recent version of the ordered Product with functionality that is in substantial aspects equal and/or superior in comparison to the previously ordered Products.
  • The Company delivers the Products using FCA (INCOTERMS 2010), i.e. to the carrier ordered by the Company, while the delivery costs shall be charged by the Company to the Customer. The Company’s dispatch place is at Purkyňova 649/127, 612 00 Brno, Czech Republic. The Company is entitled to change the dispatch place at its sole discretion. Such change will not affect Orders already confirmed at the time of change. Other delivery methods can only be used where the Company expressly confirms such other delivery/take-over method for the ordered Products proposed by the Customer and simultaneously such agreement includes express indication of a price change due to changed delivery method. Such agreed delivery method only pertains to the particular confirmed Order. The Company shall arrange the custom formalities. The risk related to the damage or loss of goods passes to the Customer after the goods are handed over to the first carrier.
  • The Customer may request the insurance of his Order; the Company shall arrange the insurance of the Products during the transfer according to the request placed by the Customer via e-mail to The insurance fee is 1 % of the invoiced amount of the Products.
  • The Customer must submit any requests regarding the inappropriate quantity, incorrect specifications, incorrect billing or damage with respect to the Products, without delay following the take-over of such Products. Within the period of time identical to the standard delivery time, the Company will assess the claim and remedy any defective performance in an appropriate manner determined based on the nature of the defect. Such remedy represents final and complete compensation for the defective delivery and the Customer is not entitled to any other compensation or performance.

Art 3 – Product Warranty

  • The Company grants for the relevant Product a Warranty for a warranty period of twelve (12) months.
  • The warranty period starts on the date of installation/first use (whichever occurs earlier) of the relevant Product but not later than ten (10) days after the date of dispatch of the relevant Product for the delivery to the Customer (hand-over of the Product to the first carrier for the delivery to the Customer).
  • The Customer has the following warranty rights:
  1. the right to have the defective Product repaired;
  2. the right to have the defective Product replaced with a fault-free version of the Product where the repair is not economically feasible or possible; or
  3. the right to return the defective Product for a complete refund if the Product cannot be repaired or replaced,

all within thirty (30) days from the receipt of the Product subject to the warranty claim.

  • The Warranty does not apply to:
  1. consumable Products that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
  2. defects caused by operating the Products not in accordance with the user manual, technical specifications or other guidelines and materials published for the respective Product by the Company. Such guidelines may include carrying out regular inspections and maintenance;
  3. defects caused by usual wear and tear or otherwise due to usual aging of the Products. For avoidance of doubt, a defective spare part scheduled to be replaced within a regular inspection shall be considered as a defect caused by the usual wear and tear;
  4. the Product, which was modified or disassembled by a person other than a fully trained technician, or if its malfunction was caused by an action of the Customer’s technician (either internal or external) or by a third party.
  • If the Warranty claim is accepted, the Company shall proceed in accordance with Article 3.3 hereof.
  • If the Warranty claim is rejected or revoked as not falling under the Warranty and/or due to an incorrect information provided as a part of the Warranty claim, the faulty Product will be dispatched/returned to the Customer at the expense of the Customer, unless agreed otherwise.
  • If the Product contains or is accompanied by, or intended to be used with certain software, the license to it and its use shall be always governed by a separate licence agreement.
  • In case any Product or its part (as applicable) is to be returned to the Company under the Warranty, the Customer shall bear the costs of and arrange for the transport of the Product to the Company.
  • The Customer shall lodge claims under the Warranty via service desk using a tool as provided from time to time by the Company and in accordance with the Support Terms. The Support Terms are binding to the Customer after the purchase agreement between the Customer and the Company according to the Article 2.1. of these GDT is concluded.
  • The Company shall not be liable for any Defects, resulting from interference with interconnected devices or software supplied by a third party. Should the Company discover, at any time, in connection with the filing of a claim regarding a defective Product, that the claimed defects arose from, or in relation to, the activities or operation of third party’s devices or software, the Company’s actions performed in relation to such a Defect and the costs associated therewith, shall, in accordance with the valid price list of the Company, be invoiced to the Customer that filed such a claim.

Art 4 – General

  • These GDT shall be governed by the laws of Czech Republic. All disputes arising from, and in relation to these GDT shall be resolved exclusively by Czech courts.
  • The United Nations Convention on Contracts for the International Sale of Goods is expressly and entirely excluded.
  • Neither party shall be under any liability for any delay loss or damage caused wholly or in part by fire, act of God, act of terrorism, act of war or governmental restriction condition or control or by reason of any act done pursuant to a trade dispute whether such dispute involves its servants or not or by reason of any other act, matter or thing beyond its reasonable control.

These GDT are valid from 25 July 2018.